Healthcare
Digital health platforms, telemedicine, HL7 FHIR interoperability, patient-facing touchscreen products, and compliant data systems.
Ascension
PatientPoint
Allscripts
Chicago · Ex-BCG · 10+ Years in Product
Product management leader with over a decade of experience delivering AI-powered platforms, digital health systems, and consumer products across healthcare, fintech, retail, and B2B SaaS. Former BCG consultant. I don't just write roadmaps and Jira tickets — I strategize and ship.
Career
Leading discovery and delivery of AI-powered healthcare products. Scaled a touchscreen patient & provider platform and improved data interoperability by 40% using GCP and HL7 FHIR standards. Shifted engineering in-house, improving product quality by 25% and team collaboration by 30%.
Led gamification strategy at Fetch Rewards, driving user acquisition and retention mechanics that contributed to the company's trajectory toward unicorn status and subsequent SoftBank investment. Scaled a retail healthcare pilot from 75 to 2,500 stores ahead of schedule, driving revenue, retention, and growth.
Designed engaging game mechanics that increased daily user retention. Introduced a social feed feature that boosted engagement. Managed products across IoT and gaming verticals.
Delivered digital transformation strategy for Fortune 500 enterprise clients. Built the strategic thinking and analytical rigor that underpins everything I do in product.
Origin
Before roadmaps and sprint planning, I spent years as a customer service representative and call center manager — listening to consumer pain points for 8 hours a day, every day. That wasn't a stepping stone. It was the foundation.
To this day, that experience is the engine behind my product intuition. It's why I instinctively design for scalable, intuitive journeys — not just features.
“How do I reduce the likelihood of a support rep — like I used to be — ever needing to be involved?”
That's the question I ask on every product decision. It keeps me honest, keeps me close to the user, and keeps the work grounded in real problems — not hypothetical ones.
Expertise
Digital health platforms, telemedicine, HL7 FHIR interoperability, patient-facing touchscreen products, and compliant data systems.
Ascension
PatientPoint
Allscripts
Enterprise software, API-first platforms, microservice architectures, and AI-powered workflow automation.
BCG
Route
CenterPoint Energy
Omnichannel commerce, in-store technology, mobile-first experiences, and scaling pilots from dozens to thousands of locations.
Fetch Rewards
Cooler Screens
Redbox
Groupon
Connected device ecosystems, engagement-driven game mechanics, social features, and user retention optimization.
PatientPoint
Fetch Rewards
Cooler Screens
Credentials
Microsoft · 2025
AJ & Smart (Jake Knapp) · 2019
3Back · 2015
Thought Leadership
Product School · 2023
Read on Product School →Side Project
Outside of work, I engineer the Beats PM Antigravity Kit — a local-first, agent-driven AI system that automates the operational chaos of product management. Strategy requires space; I build systems that create it.
Try It Yourself, it's Open SourceCommunity
I mentor emerging product managers, speak at local tech events, and collaborate with Chicago startups and enterprise companies. Building the next generation of product leaders is part of the job.
Beyond the Screen
Exploring the future of productivity through VR workspaces and immersive design.